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Are
they qualified?
Well, that’s a difficult
question. If we talk about paper certification, which is very popular in
the UK today, the answer must frequently be a resounding no.
Most funeral directors
would once have aspired to obtaining the Diploma in Funeral Directing
(look for Dip FD on the business card) which is administered by the
National Association of Funeral Directors (NAFD). A very worthwhile
qualification, it covers all aspects of funeral work, from basic office
procedures through to arrangement interviews. The year long course
finishes with a grueling session of examinations conducted by long
standing and very experienced funeral directors from the association
itself.
But the funeral industry
does seem to love it's organisations and associations and there is a
veritable gaggle of them about today, most with their own form of
certification and standard for the lowly funeral director to strive
towards.
There is also a BTEC
certificate available in funeral directing which can be obtained following
a period of work related experience gained at a suitable placement.
Assessment is undertaken by a suitably qualified person, more usually a
funeral director, themselves.
There is a NVQ available for Funeral Services at levels 2 and 3, and newly recognised national occupational standards for Funeral Services Management at level 4.
Most of the drivers will
have been employed following a brief interview process but very few will
have been formally trained on cortege driving techniques or presentation
work.
Instruction is often given
for the first time, during an actual funeral and is delivered via
"stage whisper".
A lot of staff are taken on
simply because they are known to an existing employee or are even related
to someone already in the firm.
There appears to be a
growing tendency, in the large companies at least, towards intensive staff
sales training. This is merely preparation for increased productivity and
the techniques to gain it through high pressure sales and should never be
confused with genuine funeral work.
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