Computer adverts seem designed to confuse anyone without a degree in technology. But, if you can wade through the dizzying amount of jargon, you'll find that most companies seem to offer pretty much the same specification of computer for a particular price. So does it really make a difference which brand you opt for?

According to the latest survey carried out by Which Online of more than 8,000 readers, the answer's a definite yes. Sales advice, the service you get from helplines, and the reliability of your computer are all areas that can't be summed up with acronyms and numbers in glossy ads, yet they have a huge bearing on how easy you find your computer to live with.

The message from the Which Online report is clear: independent dealers provide a better all-round service than most high-street chains. And three computer manufacturers are clearly ahead of the competition. To view the full Which report entitled "Computers, Buying 2003" please Click here. You will need to register for the free 30 day trial to gain access to the full report. Below is a chart detailing one area of results from the survey illustrating the findings based on "Best Brand".

A selection of websites offering a range of helpful services are outlined below. Please click on these useful links to help you find your next "best buy".

Which Online (Subscribe to a free 30 day trial with reports and research covering a full range of PC hardware and software).

Priceguideuk.com (Compare prices of leading PC hardware and software brands)

Armadacomputers.co.uk ( Both online and offline assistance - they may not be the cheapest but if tailored advice and service is required then this company can help you).

Dealtime.co.uk (an easy to use website that will help you copmpare brands and prices)

Ebay (If second-hand equipment is of interest, try bidding in an interactive auction).

High Street Sales

Spending several hundred pounds on technology you don't really understand is enough to worry most people. So, for many of us, buying a computer is one of those rare occasions when we're pleased to hear a sales adviser ask: 'Do you need any help?' But just how helpful are computer sales assistants? Which Online made 85 visits and phone calls to 11 computer retailers. To view the full Which report entitled "Computers, Buying 2003" please Click here. You will need to register for the free 30 day trial to gain access to the full report.Opposite is a sample chart illustrating the findings based on "Best Sales Advice".

If you would like to receive any further advice before investing in a new PC please email your queries to helenmcallister@hotmail.com